Frequently Asked Questions

Q: How much do you charge?

A: Our charges are dependent on the amount of the debt, the volume and of course on how much we collect. This is discussed individually with each Client as we are aware that these matters are often unique and different structures are suitable for different Clients.

Q: Do I hand over control of my accounts?

A: No. You of course will remain the owner of the account but we administer and collect on your behalf. You do no lose control and we will act with your ethos and guidelines in mind to ensure we maximise the results and your client relations.

Q: Will you harass my customers?

A: This is absolutely not our approach. In most cases you will want to continue to do business with these clients and we work hard to maintain and in many cases even enhance your client's relationships.

Q: Will I know what is going on?

A: We provide our clients with regular reports on a monthly basis and our support package means you can raise unlimited queries and questions with regards to your cases. In most scenarios your awareness of your credit situation will improve and we are confident that we will be able to improve your cash flow!

Q: What happens if you're not successful with collecting the debt?

A: On the rare occasion that we do not get your sales ledger up to date and you have Clients that need a firmer approach we will refer back to you to discuss each matter individually. We may then recommend what we feel is the best course of action. Should this be Debt Collection we are able to transfer the case to Town & Country Legal Services LLP, our Collections arm or your cases can be returned to you.